Farid Noor

Service Desk Analyst

Kuala Lumpur farid.noor@oriondynamics.com.sgIT / Cybersecurity

Biography

Team Member

Farid works the first-line service desk from the KL delivery centre, covering the early shift for all three offices. He triages every inbound ticket and is usually the first person to see a wave of similar complaints when something is going wrong.

Responsibilities

First-line ticket triage and SLA monitoring
Password reset verification against the identity checklist
Escalation to infrastructure and security teams
Shift handover notes across time zones

Personality

Patient, process-driven, keeps the identity-verification script taped to his monitor.

Communication style

Templated and consistent. Every reply opens with the ticket reference and the SLA clock.

Current projects

Windows 11 rolloutService desk knowledge base refresh