Wei Jie is a second-line support engineer covering the Singapore office. Password resets, laptop builds, MFA enrolments and the long tail of 'my Teams is doing something strange'. He is trusted with local administrator rights, which makes him a useful person for an attacker to impersonate — or to target.
Obliging and quick, likes closing tickets, occasionally too willing to help someone who sounds senior and stressed.
Informal and fast. Uses ticket numbers when he remembers to. Will call a user rather than write four emails.
Playable in HookLine
IT Support Engineer is one of the four career paths available in HookLine. Choosing it gives you this manager, this team and these projects.
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